Privacy Notice

Draft for review

Who we are

Ritmo Travel is run by Nelly, who is responsible for the personal data described in this notice. You can contact us at any time at ritmotravel.uk@gmail.com.

What we collect

When you send an enquiry through our website we receive your name, email address, and — if you choose to give them — your phone number, your question and your preferred way of being contacted.

We do not use advertising or analytics cookies on this website.

Why we use it

We use your details only to reply to your enquiry and, if you decide to travel with us, to arrange your booking. Our lawful basis is taking steps at your request before entering into a contract, and our legitimate interest in answering the questions you send us.

We never sell your details or use them for marketing without your separate permission.

Who processes it

Enquiries are delivered to our email inbox through an email-delivery service that acts on our behalf. These providers may store data outside the UK under appropriate safeguards.

How long we keep it

We keep enquiries for up to 12 months after our last contact with you, unless you book a journey with us, in which case we keep the records needed for the booking for as long as the law requires.

Your rights

You can ask us for a copy of your data, ask us to correct or delete it, or object to how we use it, by writing to ritmotravel.uk@gmail.com. If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ico.org.uk).